Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Sihhat Clinick Pvt Ltd.

Sihhat Clinick Pvt Ltd is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Patient app app stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Patient app app won’t work properly or at all.

The app does use third-party services that declare their Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
Sentry

You should be aware that there are certain things that Sihhat Clinick Pvt Ltd will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Sihhat Clinick Pvt Ltd cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Sihhat Clinick Pvt Ltd cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Sihhat Clinick Pvt Ltd cannot accept responsibility.

With respect to Sihhat Clinick Pvt Ltd’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Sihhat Clinick Pvt Ltd accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for the both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Sihhat Clinick Pvt Ltd does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

PLAN CHANGES, CANCELLATIONS AND REFUNDS

You can request a cancellation and refund of the bought plan via the Naturopathy/ Sihhat Clinick helpdesk. However, Naturopathy/ Sihhat Clinick will review your request and may decide to refund the charges paid if it deems fit. The decision of Naturopathy/ Sihhat Clinick on any such matter shall be final and binding. In case Naturopathy/ Sihhat Clinick decides to refund your charges, it will do so at its convenience.
In case you request a refund after consuming one or some sessions from the plan and Naturopathy/ Sihhat Clinick decides to initiate a refund, you will be paid back the charges of the unconsumed sessions only. Used sessions will not be refunded. In case of multiple sessions purchased, the refund will be provided for the unused sessions and all consumed sessions will be charged as per the standard price of the single session plan. In case Naturopathy/ Sihhat Clinick decides to refund your charges, it will do so at its convenience.
In case, you wish to change the plan that you have bought –

a) an upgrade to the longer plan – Naturopathy/ Sihhat Clinick will review your request and may decide to allow the plan upgrade by allowing you to pay the difference amount

b) a step back to a smaller plan - Naturopathy/ Sihhat Clinick will review your request and may decide to allow the plan step back by refunding the difference amount. In such cases, if Naturopathy/ Sihhat Clinick decides to allow this, the actual amount paid per session will be refunded and not the standard cost of 1 session.

PLAN PRICING

While the price of every plan is listed on the website, Naturopathy/ Sihhat Clinick reserves the right to determine the selling price of the plan in every transaction. It can choose to apply discounts or premiums for specific users or groups of users.
Naturopathy/ Sihhat Clinick reserves its right to change the charges for Services, at any time, without the requirement of any prior intimation to the User. Any such change shall be binding and effective on the User.

PAYMENT

We may charge for the chat, audio, and/or video-based counselling/ therapy sessions. Before availing any such Service, we will apprise the User of the applicable charges for the said Service. In addition to these Terms, a User shall also be bound by the terms (if any) mentioned for specific Service(s).
User(s) can make payments through any of the following available options:

• Internet Banking

• Debit/ Credit Cards.

The User agrees and accepts that all nuances and modalities relating to making payment using Internet Banking/ Debit/Credit Cards (“Virtual Payment Mode”) shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction).
While availing any of the payment method(s) available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason.
You understand, accept, and agree that the payment facility provided us, is neither a banking nor financial service.

DISCLAIMERS

Naturopathy/ Sihhat Clinick is not in the business of providing psychiatric care or treatment for severe mental illnesses including but not limited suicidal thoughts.
The advice or information provided by counsellors via the website is provided for informational purposes only and cannot be considered a substitute for examination by a doctor or other mental health professional. You are advised strongly against relying solely on, or make decisions based solely on advice provided by any counsellor.
You understand and agree that although a Counsellor may be a qualified clinical or counselling psychologist or other mental health professional. Naturopathy/ Sihhat Clinick disclaims any and all liability for any consultation and therapy services rendered by a Counsellor to you through the Website. You further acknowledge and agree that you take full responsibility for the decision to access a Expert through the Website and to continue to interact with such individual(s), and that the role of Naturopathy/ Sihhat Clinick is strictly limited to providing access to such Counsellors to you.
The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. You may find contacts of such emergency services here

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2024-02-01

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at naturopathy.markaz@gmail.com.

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